Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
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0% auto-resolved61 waiting on a human61 tickets handled
Triage outcomeslive
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auto
Escalated61
Updated automatically as new tickets arrive.
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Triage
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02
Act
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03
Escalate
Hand off risky cases with context and proposed action.
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Where is my order
sam@b.com
can you tell me the status?
→ Look up 1021 in the store and reply· store not connected, cannot verify live status
Where is my order
sam@b.com
can you tell me the status?
→ Look up 1019 in the store and reply· store not connected, cannot verify live status
Refund now
al@b.com
I want a $749 refund now, never arrived
→ Approve refund of $749· refund $749 exceeds auto-limit $50
Refund please
jo@b.com
please refund $20 for the damaged item
→ Issue refund of $20 in the store· store not connected, cannot move money automatically
Where is my order
sam@b.com
can you tell me the status?
→ Look up 1060 in the store and reply· store not connected, cannot verify live status
Refund please
jo@b.com
please refund $11 for the damaged item
→ Issue refund of $11 in the store· store not connected, cannot move money automatically
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Where is my order
sam@b.com
can you tell me the status?
→ Look up 1013 in the store and reply· store not connected, cannot verify live status
Where is my order
sam@b.com
can you tell me the status?
→ Look up 1098 in the store and reply· store not connected, cannot verify live status
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Refund now
al@b.com
I want a $710 refund now, never arrived
→ Approve refund of $710· refund $710 exceeds auto-limit $50