Where is my order
sam@b.com
can you tell me the status?
→ Look up 1074 in the store and reply· store not connected, cannot verify live status
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Resolvd triages each message (category, urgency, sentiment), auto-handles the safe cases end to end, and escalates the risky ones to a human with a proposed action attached.
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0% auto-resolved61 waiting on a human61 tickets handled
Triage outcomeslive
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auto
Escalated61
Updated automatically as new tickets arrive.
01
Triage
Classify category, urgency, sentiment, and policy risk.
02
Act
Auto-resolve safe tickets with the approved workflow.
03
Escalate
Hand off risky cases with context and proposed action.
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Refund please
jo@b.com
please refund $11 for the damaged item
→ Issue refund of $11 in the store· store not connected, cannot move money automatically
Refund now
al@b.com
I want a $812 refund now, never arrived
→ Approve refund of $812· refund $812 exceeds auto-limit $50
Where is my order
sam@b.com
can you tell me the status?
→ Look up 1015 in the store and reply· store not connected, cannot verify live status
Where is my order
sam@b.com
can you tell me the status?
→ Look up 1023 in the store and reply· store not connected, cannot verify live status
Refund please
jo@b.com
please refund $30 for the damaged item
→ Issue refund of $30 in the store· store not connected, cannot move money automatically
Where is my order
sam@b.com
can you tell me the status?
→ Look up 1041 in the store and reply· store not connected, cannot verify live status
Where is my order
sam@b.com
can you tell me the status?
→ Look up 1052 in the store and reply· store not connected, cannot verify live status
Refund now
al@b.com
I want a $560 refund now, never arrived
→ Approve refund of $560· refund $560 exceeds auto-limit $50
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Refund please
jo@b.com
please refund $18 for the damaged item
→ Issue refund of $18 in the store· store not connected, cannot move money automatically