Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Your support inbox, triaged and acted on by an agent, safely.
AI support inbox
Reads every ticket, decides what can safely move.
Resolvd triages each message (category, urgency, sentiment), auto-handles the safe cases end to end, and escalates the risky ones to a human with a proposed action attached.
watch it get triaged and acted on, or escalated
52% auto-resolved29 waiting on a human61 tickets handled
Triage outcomeslive
52%
auto
Auto-resolved32
Escalated29
Updated automatically as new tickets arrive.
01
Triage
Classify category, urgency, sentiment, and policy risk.
02
Act
Auto-resolve safe tickets with the approved workflow.
03
Escalate
Hand off risky cases with context and proposed action.
Refund please
jo@b.com
please refund $33 for the damaged item
✓ Issued refund of $33 (within $50 auto-limit)· refund $33 <= auto-limit $50
Refund now
al@b.com
I want a $909 refund now, never arrived
→ Approve refund of $909· refund $909 exceeds auto-limit $50
Where is my order
sam@b.com
can you tell me the status?
✓ Sent order status (out for delivery) for 1081· read-only lookup, safe to auto-handle
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Where is my order
sam@b.com
can you tell me the status?
✓ Sent order status (shipped) for 1093· read-only lookup, safe to auto-handle
Refund please
jo@b.com
please refund $32 for the damaged item
✓ Issued refund of $32 (within $50 auto-limit)· refund $32 <= auto-limit $50
Refund please
jo@b.com
please refund $35 for the damaged item
✓ Issued refund of $35 (within $50 auto-limit)· refund $35 <= auto-limit $50
Refund now
al@b.com
I want a $966 refund now, never arrived
→ Approve refund of $966· refund $966 exceeds auto-limit $50
Refund now
al@b.com
I want a $359 refund now, never arrived
→ Approve refund of $359· refund $359 exceeds auto-limit $50
Where is my order
sam@b.com
can you tell me the status?
✓ Sent order status (processing) for 1016· read-only lookup, safe to auto-handle
Refund please
jo@b.com
please refund $26 for the damaged item
✓ Issued refund of $26 (within $50 auto-limit)· refund $26 <= auto-limit $50
Where is my order
sam@b.com
can you tell me the status?
✓ Sent order status (shipped) for 1062· read-only lookup, safe to auto-handle
Worst servicehigh
mia@b.com
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
Where is my order
sam@b.com
can you tell me the status?
✓ Sent order status (processing) for 1029· read-only lookup, safe to auto-handle